CryptalDash Support
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A "Not In Exchange" status appeared after I placed an order. What does this status mean?
When you placed an order, you might have come across "NotInExchange" under Venue Status. (Go to Reports > Order History to view all your orders). Example of an order history. In the example, you ...
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Will my CRD balance disappear if I don’t participate in the KYC?
You will still be able to see your CRD balance on your account’s dashboard. However, you won’t be able to trade or withdraw until you have done your KYC.
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What is Google Authenticator?
As an added layer of security, you can enable Google Authenticator or two-factor authentication (2FA), which will require a six-digit code every time you log into your Exchange account. To be clea...
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Is the information transmitted to the Exchange for the KYC safe and secure?
Yes, the data collected on the Exchange is encrypted.
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Can I do KYC on my mobile phone?
For an optimal experience, we recommend that you use your personal computer to complete the KYC process. You can do this on the latest version of your browser, e.g. Chrome, Firefox, Safari.
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What happens if my KYC application is rejected?
You will receive an email informing you of the rejection and then the reason for such. You may resubmit your application and include the relevant information/documentation being asked.
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When will I receive my KYC approval?
Approval varies per user as we have to verify your information and documentation. You can check the status of your KYC at your Exchange account from time to time. We will also update you through em...
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I was logged out of my account after submitting my KYC application. Was the application submitted?
Yes, the application has now been submitted and up for verification. You will also receive an email confirming that we received your KYC application. When you log into your account, you will see "P...
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Are there important points I need to remember when filling out the personal and residence information fields of the KYC application?
Under Personal Information, these fields have the following character limits and requirements: Last Name - 2 to 50 characters First Name - 2 to 75 characters Middle Name - 2 to 50 characters Age -...
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Regarding documents for the KYC, I don’t have IDs or passport. What other documents can I submit for the verification?
Right now, we accept passport, national ID and driver’s license to validate your identity and then proof of billing to authenticate your address. You can submit the next closest ID to driver's lic...