Jhobert
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Activity overview
Latest activity by Jhobert-
Jhobert created an article,
Stuck in Sending KYC Verification progress bar after Submitting KYC
Issue:After submitting KYC information, it stuck in Sending KYC Verification progress bar.In Chrome Developer Tools > Network, the UploadMultiple is having a 403 status. Steps to fixing the issue:...
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Jhobert created an article,
How to register for an Exchange account
1. Go to https://exchange.cryptaldash.com 2. Click OK to the prompt. Then click Register Here. 3. Register using the email address you used during the ICO to get your existing CRD balance. If you...
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Jhobert created an article,
General Troubleshooting Steps
Network Related Issues: Figure 1 - [E] Connection failure: Sever Connection Failed ( Code : 0 ) Figure 2 - Could not connect to the server! Figure 3 - Cannot contact reCAPTCHA Figure 4 -...
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Jhobert created an article,
How To Unlock Your Account
Description: After repeating failed login attempts on the CryptalDash Exchange website, your account will be automatically locked out. Figure 1 - Account is Locked Explanation: This is a secur...
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Jhobert created an article,
Email Already Exists When Signing Up On The CryptalDash Exchange
Description: You may encounter this error "Registration failed. Email already exists" When signing up on the CryptalDash Exchange https://exchange.cryptaldash.com Figure 1 - Error Explanation:...
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Jhobert created an article,
Unexpected Error When Resetting Password At Login Screen
Description: You receive an Unknown Error when you attempt to reset your password at the CryptalDash Exchange Login screen. Figure 1 - Forgot Password Figure 2 - Unexpected Error Explanatio...
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Jhobert created an article,
Submit Button Is Not Displayed When Using Day Mode
Description: When using the Dash (Day Mode) Skin on the CryptalDash Exchange, the "Next" button may be missing from the Account KYC screen. This prevents you from proceeding with the KYC process. ...